Aftermarket Sales & Service Engineer
SUMMARY: Processes Polymer and Oilseed aftermarket orders for repair parts requested by customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
- Actively calls on customers to sell repair parts or receives quote request from customers.
- Prepares quotes to inform customers of price, delivery, and any additional information needed by customer.
- Checks inventory for items in stock.
- Follows up quote requests to check on status of sale.
- Proposes changes in our equipment, processes, or use of materials or services, which would result in cost reduction, or improvement in operations.
- Works with finance to review credit ratings of customers and assists in developing letter of credits for foreign customers.
- Enters sales data into computer to initiate order.
- Determines shipping requirements and recommends type of packing or labeling needed on order.
- Receives and reviews customer complaints.
- Confers with production, sales, shipping, or French Oil Mill Logistics Coordinator to expedite or trace missing or delayed shipments.
- Assists Finance in securing past due payments for repair orders.
- Coordinate Polymer and Oilseed service activity.
- Schedules and coordinates with the Assembly Team Lead for Polymer and Oilseed field service work after approval from appropriate personnel.
- Review service work paperwork after completion. Review expense reports for field service work and forward to finance for payment.
SUPERVISORY RESPONSIBILITIES: This position will assume direct supervisory responsibility for the Field Service Technician only when they are traveling and performing their duties at a customer location away from our facility.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE: Two or four year engineering degree; and three to five years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read detail and assembly drawings, interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
TO APPLY: Please submit resume in confidence.
